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    Ambulance VictoriaEmployee Experience & Culture

    Turning wellbeing data into a people-first roadmap

    "Professional, creative, easy to work with, and the team really challenged us to push the boundaries of what was possible. First-class."

    Senior Manager

    Ambulance Victoria

    Ambulance Victoria

    Industry

    Healthcare

    Challenge

    High-pressure environment impacting wellbeing

    Timeline

    6 Months

    Impact

    Unified wellbeing strategy & leader capability

    The Challenge

    Ambulance Victoria operates in one of the most high-pressure, emotionally charged environments imaginable. The wellbeing of their people is critical, not just for the individuals themselves, but for the community they serve.

    The challenge was that while data existed around employee wellbeing, it needed to be translated into a deeply human, actionable roadmap. They needed to deeply listen to their people's real experiences, and build a strategy that put human truth at the centre of every investment decision.

    Our Approach

    We started by immersing ourselves in the day-to-day reality of the workforce. Through qualitative research and stakeholder workshops, we moved beyond the raw data to understand the lived experience of the teams.

    We crafted a full-day learning experience for leaders that promoted the sharing of stories and real-world scenarios. This created a safe space to practice difficult conversations around wellbeing, shifting the culture from a reactive stance to a proactive, supportive one.

    What We Delivered

    • Comprehensive Employee Experience Roadmap
    • Full-day Leader Wellbeing Immersions
    • Interactive Scenario Toolkits for Managers
    • Strategic Communications Plan for Rollout

    The Results

    1

    Leaders reported a significant increase in confidence when handling sensitive wellbeing conversations.

    2

    A clear, actionable roadmap was established, aligning future investments with genuine employee needs.

    3

    A noticeable shift towards a more open, supportive team culture.

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