Protecting a major tech investment by getting people ready first
Industry
Energy
Challenge
Field Service Technology
Timeline
Adoption Program
Impact
Faster ROI delivery
The Challenge
Powercor was rolling out new Scheduling & Dispatch technology across field teams. A poorly managed adoption meant real business risk: delayed operations, reduced service quality and an expensive system that teams worked around rather than with. The ROI was entirely dependent on how well people embraced the change.
Our Approach
Field teams needed more than training. They needed to understand why the change was happening and to trust it. Role-specific messages, clear learning pathways and leaders who could guide the transition with confidence were critical to turning readiness into adoption.
What We Delivered
- Conducted impact assessments and change readiness mapping across field roles
- Designed targeted communication plans and a visual toolkit tailored to frontline context
- Built a suite of e-learning modules, screencasts and train-the-trainer sessions
- Activated Change Champions with coaching, tools and leader-led messaging support
- Embedded feedback loops to monitor adoption and respond in real time
The Results
Day 1 Adoption from launch
Risk Resistance reduced
ROI Faster value delivery
Facing a similar challenge?
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